Efficient management of an extensive workforce across multiple locations is crucial, in the competitive hospitality industry. A leading hotel chain in Asia, with 48 properties and over 7,000 employees, faced significant operational challenges due to a lack of centralized data management and standardized practices. Read how HONO's innovative HR technology solutions addressed these challenges, streamlined operations, and enhanced the employee experience throughout the customer's expansive network.
The Challenge: Fragmentation and Inefficiency
The hotel chain operated under a federated structure, which included multiple legal entities under a corporate umbrella. However, this structure lacked a centralized management information system. This absence made it difficult to consolidate and effectively manage data across all properties and establish a single source of truth for corporate governance. Additionally, the customer grappled with the following issues:
Standardization of Operations: Varying operational guidelines across properties led to inconsistencies and inefficiencies.
Fragmented Data: Scattered data points hindered comprehensive analysis and insight derivation.
Inconsistent Attendance Management: Diverse biometric and attendance systems across different properties complicated centralized tracking.
Decentralized Support Queries: The decentralized organizational structure made managing and supporting queries from widespread locations challenging.
The Solution: HONO's Comprehensive Approach
To address these complex issues, HONO implemented a series of strategic interventions:
Consolidation of Employee Data: Using Employee Core, HONO unified employee data across all properties for improved governance and a unified experience.
Harmonized Systems: The integration and harmonization of Leave and Attendance Management systems across all locations ensured consistency.
Standardized Schedules: Work schedules and operational units were standardized to enhance resource management.
Streamlined Onboarding: The onboarding process was streamlined to facilitate easier integration of new hires and address sector-specific challenges, supported by simplified transaction handling and centralized documentation.
Ongoing Support and Training: The introduction of a global support desk, leadership meetings, and over 100 training sessions nationwide ensured effective system adoption and ongoing user support.
The Impact: Enhanced Operations and Governance
The implementation of HONO's solutions brought about significant improvements across the board:
Efficient Transaction Handling: A global model was implemented, enhancing governance and oversight.
Standardization Across Departments: Uniform policies and improved change management were achieved by standardizing functions across all departments and properties.
Operational Efficiencies: The management of attendance and leave was significantly improved, facilitating better large-scale operation.
Enhanced System Adoption: In-depth training sessions increased system adoption and utilization.
Robust Support Framework: A comprehensive support framework, including a dedicated customer success manager, ensured responsive and effective support countrywide.
Is Decentralization Disrupting Your Enterprise? Get Centralize HR Operations for Success
In today's distributed business world, decentralized structures offer flexibility, but they can also lead to fragmented HR operations. Inconsistent policies, disjointed data, and a lack of unified oversight can hinder enterprise-wide efficiency and decision-making. Let's explore these challenges and how a centralized HCM solution can transform your HR landscape.
What are the Problems with Decentralized HR?
Data Disparity: When employee data lives in silos across departments or locations, it's nearly impossible to get a clear picture of your workforce. This lack of visibility makes strategic decisions difficult.
Inconsistent Policies: Without centralized guidance, different locations may have their own interpretations of policies and procedures. This leads to confusion, compliance risks, and a potential negative impact on employee experience.
Inefficient Processes: Decentralization often means duplication of efforts, manual tasks, and outdated processes that drain time and resources. This hurts productivity and slows down essential HR functions.
The Centralized HCM Solution
A robust Human Capital Management (HCM) solution is the key to unifying and optimizing your HR operations across a decentralized enterprise. Here's how it works:
Unified Data Hub: A centralized HCM platform consolidates all employee information into a single source of truth. This gives HR leaders accurate, real-time workforce insights to inform strategic initiatives.
Standardized Policies and Workflows: An HCM system allows you to define and enforce consistent policies across locations. This drives compliance, operational efficiency, and creates a seamless experience for employees.
Automation and Self-Service: HCM tools automate routine tasks like payroll, attendance tracking, and onboarding. This frees up HR teams for strategic work and allows employees to access and manage their information with ease.
Are decentralized HR processes holding your enterprise back? HONO's comprehensive HCM solutions are designed to tackle the unique complexities of distributed organizations. For enterprises looking to overcome similar challenges in workforce management, HONO offers tailored HR technology solutions that not only address operational inefficiencies but also enhance employee management and experience. To discover how HONO can transform your organization's HR operations, contact us today for a consultation and see how our innovative solutions can meet your specific needs. Transform your workforce management with HONO and ensure your operations are as efficient and effective as possible.
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