CHRO SPENCER’S: On Using HR-Tech To Cut Attrition Rate By 30%

Sutanu Chowdhury, CHRO Spencer’s shares the brand’s experience in migrating from the existing legacy systems and pulling back the attrition rate.

Like a great deal of businesses, Spencer’s was also weighed down by legacy HR-tech solutions and the limitations that come with it. Besides the attrition rate was touching dizzy heights of about 80%.

Sutanu Chowdhury, CHRO Spencer’s spoke to People Matters on the journey of the brand of from the web of legacy HR-tech to a future-ready platform, which addressed several HR challenges at the same time.

For him, the technology solution he chose needed to have a definite tangible outcome.

"The use of technology shouldn't be without result," he said. "The idea behind automating processes and digitalization is to engage better, learn better, and contribute to the business better."

In the interview Sutanu Chowdhury described the state before the HONO-backed transformation as this: "Earlier even if someone would waste 15 minutes doing transactional stuff, the overall efficiency dropped. By reducing the amount of time spent working on transactional processes we stood to save time equivalent to 65 additional employees. This additional productive time is to be used for training the employee on the floor, customer interface, and therefore better sales and service. Using the right technology to cut down on unnecessary work helped boost productivity."

He speaks of the ‘predictive’ dimension of the new HRMS solution as critical to transformation: “Using analytics, we could address absenteeism and improve attendance from 80% to over 90%. This change in attendance has helped improve sales."

HONO’s success with Spencer’s solution is a validation of the promise of state-of-the-art technology delivering customized, future-ready, and AI-backed HRMS, with inbuilt retention tools.

Read the full story on People Matter in the article:
“Sutanu Chowdhury, CHRO, Spencer's, on how working with their HR Tech partner HONO helped boost retention & productivity”